Refund policy
When money comes back, and how quickly. · Nezami
Automatic refunds
An order the provider rejects is refunded in full immediately. A canceled order is refunded in full, and a partially delivered order is refunded for the undelivered quantity, as soon as the provider reports the final state.
Refunds go to your balance
Refunds are credited to your panel balance, not back to the card or wallet you deposited from, so they can be spent again straight away.
What is not refundable
A completed order is not refundable: the followers, views or likes were delivered. Deposits are not refundable once spent, and a wrong link supplied by you cannot be recovered after the provider starts working on it.
Drops and refills
Services marked as refillable can be refilled within their guarantee window instead of refunded. Request the refill from the order list and the provider will top the count back up.
Requesting a refund
Open a support ticket with the order ID. Orders that never started, were charged twice or were delivered to the wrong target are reviewed manually and refunded when the provider confirms.